Cyclezen

Legal document

Support & FAQ

You will find answers to the most frequent questions below. If you cannot find yours, write to us at contact@cyclezen.ai.

Account, data and privacy

I forgot my password, how do I reset it?

On the sign-in screen of the app, select "Forgot password". A reset email will be sent to you. If you cannot access your mailbox, write to contact@cyclezen.ai from the address associated with your account.

How do I delete my account and my data?

In the app, go to "Settings → My account → Delete my account". Deletion immediately deactivates access and permanently erases health data within 30 days, in line with Article 17 of the GDPR. Only the data strictly necessary for accounting and legal obligations is kept, for the legally required period.

How do I export my data?

From "Settings → Privacy → My rights → Export my data". The export is provided in FHIR R4 format (JSON Bundle), an open health interoperability standard that any compatible system can read natively.

Does my health data leave France?

Health data is intended to be hosted in France with OVHcloud, a provider certified as a Health Data Host (Hébergeur de Données de Santé, HDS) under Article L. 1111-8 of the French Public Health Code. Activation of this HDS hosting is in progress. Some technical subprocessors (authentication, error monitoring, notifications) may involve data transfers outside the European Union, covered by contractual safeguards. Details are in the privacy policy.

Is Cyclezen a medical device?

No. Cyclezen is a self-observation tool. It is not a medical device within the meaning of Regulation (EU) 2017/745 and does not replace the advice of a healthcare professional. The app does not provide any diagnosis and does not prescribe any treatment.

How do I exercise my GDPR rights?

To exercise your rights of access, rectification, erasure, portability, objection or restriction, write to dpo@cyclezen.ai. You will receive a reply within 30 days at most (Art. 12 GDPR). Proof of identity may be requested in case of reasonable doubt.

Does the app contain ads or trackers?

No. Cyclezen contains no advertising SDK, no third-party tracking pixel and no advertising cookie. No profiling for commercial purposes is carried out.

I found a security flaw, who should I report it to?

Write to security@cyclezen.ai and describe the issue in a reproducible way. Cyclezen acknowledges receipt within 5 business days and undertakes not to take legal action against security researchers acting in good faith (see the Security page).

How can I contact you with a question that is not listed here?

You can write to contact@cyclezen.ai for any general question, or to dpo@cyclezen.ai for questions about personal data.

Contact us